By constantly providing training on software and hardware, knowledge updating and customer service skill improving, we are proud to have one of the best service teams in the business.

Here is an outline of the type of support and services we are providing to our clients.

 1. Technical Support

Technical support is the primary contact for A2Z clients when they run into problems or simply have a computer-related question.

• Providing Solutions

At A2Z, our experienced technical support staffs are readily accessible to provide answers to any questions that you may have. No matter how big or small the questions; you can always expect help from us.

• Trouble Shooting Over The Phone

Our support technicians are trained in both hardware and software trouble shooting.

After the completion of your service contract, when a problem arises, our technician will walk you through the various steps of trouble shooting, and try to identify the causes and fix the problems. You can rest assured that you are only a phone call away from getting your computer problem resolved.

• Tracking Support Calls

Technical support calls and responses are tracked in a database for periodical reviews. This ensures the quality of support and customer satisfaction.

 2. Hassle-Free On-Site Service

We understand the frustration when a client is faced with a malfunctioning computer. This is why we provide hassle-free on-site consultation to protect our clients from any further aggravation.

We put special emphasis on preparation and on-time service. We do not only provide solutions to problems, but we provide solutions in a timely fashion.

• One-Call On-Site Services

If the problem with your computer requires an on-site service, we can schedule an on-site service right on the spot. There is no need for any callbacks or escalating through tiers and tiers to setup an on-site service. The technicians who answer your technical support phone calls also have the authority to schedule on-site services. We believe one phone call is all you need to find a solution to your computer problems and needs.

On-site services are usually scheduled for within 24 hours after the problem is reported.

• Preparation

In most cases, the same technician who answers the technical support call will also provide the on-site service. This provides the best consistency in resolving problems and reduces any potential miscommunication. If a different technician is scheduled for the on-site service, the technician who took the support phone call will brief him/her in details.

• On Time Service

We pride ourselves for providing the best on time on-site services. We understand the importance in meeting customers’ schedule.

• Resolving Problems

We are committed to minimize system down time. Well-prepared service technicians can resolve most problems very quickly. In the case where problems can not be resolved at customer’s site, a full report with detailed diagnosis will be provided to client.

3. Customer Satisfaction

Our service team understands that the ultimate measure of success in providing superior support and services is how satisfied our clients are with our services. We are continuously improving our processes to improve customer satisfaction.

• Follow-ups

Senior consultants perform routine follow-ups to ensure that customers have received satisfactory support and services.

 4. Service Team